READY TO GO Terms & Conditions

Hello And Welcome

We are thrilled you have been in contact with us about a READY TO GO brand package, and to get the ball rolling we’ve popped below a summary of our approach containing all the nitty gritty details you may need to know.

Acceptance of this quote/proposal from Creative Box constitutes agreement to these terms and conditions.

The below terms and conditions apply to all work performed for you by Creative Box (including personal, contractors and related entities). These terms will apply except where we have otherwise agreed with you in writing.
“You” means the client as identified below. Where you are a company or other corporate or unincorporated entity we act only for you. We do not act for your shareholders, directors or members unless we expressly agree otherwise. 
This Contract will apply to all work we undertake for you with respect to this engagement. You accept and agree to this Contract by continuing to instruct us. 


All prices are in New Zealand dollars and are inclusive of GST.

Payment Terms
On acceptance an invoice will be issued. Payment must be made with 48 hours or the chosen READY TO GO brand package will be released back into the collection for others to choose.

We begin work as soon as the invoice is received and you agree to these terms and conditions. Your invoice is non-refundable, if you change your mind and cancel your order after paying the invoice we cannot refund it. If we decide to cancel the project due to unforeseen circumstances, then Creative Box will refund the invoice

We will firstly send you one proof of your chosen brand customised with your business name. A proof of your business card will also be included. If any alterations are required we will offer a further proof if a mistake is found. Extra proofs beyond the complimentary ones will incur an extra fee. We will advise you of this additional cost.

Additional Work
Should the Client require additional design work to be completed during the project, or extra files upon completion of a project we will inform you that the alterations or changes requested fall outside the scope of the original estimate. If the client wishes these alterations to be made they must agree in writing, and a fee of NZ$120 plus GST per hour will be payable. 

Rush Fee
Should the Client require an urgent design job completed within a short timeframe ( 24 - 48 hours ), a rush fee will apply. The rush fee will attract a 25% surcharge. 

Please note that fonts are not included in your logo and brand packages and must be purchased on your behalf.

Meetings & Travel
All meetings are conducted in our office in Kihikihi. We do understand we sometimes have to come out and see you and there is no charge to visit businesses in Te Awamutu. Outside of this area will incur travel costs.

Creative Box prefers direct debit into our bank account.


Paper Stock/Printing
If printing is included in the cost, this will be stated in the quote provided. We print with a preferred printing company, but if you prefer to look after printing yourself, you are welcome too.

Please note, colours on the screen may differ from printed versions. Colours may vary slightly between samples and orders due to the nature of CMYK printing and bulk-run printing systems. There will be no reprints at the expense of Creative Box.

Delivery for the completed and printed artwork will be via courier within New Zealand. Delivery costs are additional and will be added to your invoice. Collection from our office can be organised by arrangement only. Digital files will be released via email or dropbox once the final invoice has been paid.

While Creative Box takes every care to avoid errors, Creative Box takes no responsibility for spelling errors after approval of your final proof. We strongly recommend thoroughly checking all grammar, spelling and details very carefully and for consistency. It is a good idea to get a second person to proofread as well. Creative Box takes no responsibility for mistakes and considers the final proof approved. Please note we do not give refunds for change of mind.



Creative Box is not responsible for any errors contained in the final product after the final product has been approved by the client, printed or posted digitally. Creative Box will thoroughly check your artwork to ensure there are no errors before dispatch. Any errors made by Creative Box will be rectified at our expense. Notification of any errors must be reported within 7 days of delivery and the product must be returned (at the cost of the client) within 10 days of delivery for assessment by Creative Box. After 7 days of delivery Creative Box will take no responsibility for mistakes and consider the order complete. Please note that we do not give refunds if you change your mind.

As with all print projects, payment for reprinted projects must be prepaid.

If you decide you do not want to go ahead with your pre-paid printed project, then a small setup/admin fee will apply and be deducted from your refund.

Limited Liability
Where you acquire or hold yourself as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by Creative Box.

All copyright of designs and content are transferred over to the owner (you) once the invoice is paid. Some illustrations will still remain copyright of Creative Box. Licences may be required to use the illustrations other than the originally proposed use.

You will be provided with the files stated as per the quote agreement. Raw files remain the property of Creative Box, unless stated in the quote. A fee will be incurred for requesting raw files, this will be charged by the hourly rate of  NZ$120 plus GST.

Unused concepts remain the property of Creative Box and includes design proposals and concepts submitted but not approved for the work outlined. 


Our hours are Monday to Friday 8am to 4pm. Evening appointments and office pick ups are available by prior arrangement. We are closed weekends and Public Holidays. 

Conflict of Interest 
We are not aware of any conflict of interest which would affect our ability to provide the Services to you except as disclosed in this agreement. We will advise you if we become aware of any potential conflict of interest and work with you to find a suitable solution. We have procedures in place to deal with issues that arise if the interests of two or more Clients conflict.

All of the Client’s discussions, meetings and materials (written and electronic) are confidential and Creative Box agrees to keep this information safe. At Creative Box we are committed to protecting the privacy of everyone who interacts with us and we will not, without your consent, pass on any information you supply to us to anyone outside of Creative Box, unless required by law.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

During our performance of the Services we may wish to send messages and documents electronically. You acknowledge that electronic communication carries with it the possibility of inadvertent misdirection, interception or non-delivery of confidential material. If you do not consent to the use of electronic communication in the course of providing the Services, you should notify us in writing. We do not accept responsibility and will not be liable for any damage or loss caused in connection with the interception or corruption of an electronic communication or if it contains a virus. We will not be liable for any damage or loss arising as a result of any unauthorised copying, recording, reading or interference with that document, for any delay or non-delivery of any document and for any damage caused by your system or any files by that message or document. 

Electronic Newsletters/Marketing Emails
We produce electronic newsletters. We may add you to our database newsletters that we consider will be useful to you. However, please let us know if you do not want to receive any such correspondence. We do offer the option to opt out of these on the newsletters.

We may use your branding, website design or graphic design work for self promotion on our website, electronic newsletters or social media platforms. We typically wait 1-2 months after we have provided you with the final files or upgraded the website before promoting your new business. Please let us know if you do not want us to share your work for self promotion.

Creative Box will always work within New Zealand law.

Subcontractors & Student Work Placements
We reserve the right to hire subcontractors on any given project should the need arise.
Creative Box occasionally has work placement graphic design students that come to our office to watch and learn, or partake in some client work under our supervision and as we see fit.


All images and content on this website is copyright to Creative Box.


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