Terms & Conditions

Acceptance of terms for purchases from our online shop

These terms and conditions govern all supply of goods and services ("products") by Creative Box ("Creative Box", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at creativebox.co.nz ("the website"). They are effective from 1 March 2026 and will replace all earlier Creative Box terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard and American Express

We also accept payment from your PayPal account if you have one.

Credit Card Security

All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.

Click here for PayPal's terms.
https://cms.paypal.com/nz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_US

Shipping and delivery

New Zealand Delivery of The Brand Audit ( or similar )

Orders will be dispatched once payment has cleared. You will either an introductory email saying hi, and with a pre-questionnaire to get you started with the Brand Audit ( or similar ).

New Zealand Delivery of digital goods:

Orders will be dispatched once payment has cleared. You will either receive an email with a link to download your goods.

New Zealand Delivery of non digital goods:

Orders will be packaged & dispatched once payment has cleared. We aim to send as quickly as possible and your order should be dispatched within 1 – 3 business days.

As much as we hope you receive your goods within this timeframe, things can happen in the shipping process which can delay delivery. Please feel to get in touch with us, if you have any queries. Below is the approximate delivery timeframes.

Courier $10.00: 1 day North Island. 2 days South Island. Rural Courier: Additional $5.00, please allow an extra 2 days for delivery.

Returns

Returns of the Brand Audit (or similar):

If you need to cancel this booking, you must notify Creative Box as soon as possible. Cancellations must be made 24 hours of booking this workshop. If the cancellation is made within 24 hours of the scheduled workshop you will receive a full refund, minus a $150 processing fee.

Returns of digital goods:

Please note colour varies on screen monitors, therefore colours may look brighter or darker. We do our very best to photograph and depict our images as closely to their real colours as possible.

Please note digital goods cannot be returned or exchanged because of change of mind. If there is an error with the files, we will be happy to fix the problem though. Please get in touch with us within 7 days of purchase so we can rectify it.

Return of non digital goods:

Please note colour varies on screen monitors, therefore colours may look brighter or darker. We do our very best to photograph and depict our images as closely to their real colours as possible.

If you're not happy with anything about your order with us, we want to make it right! Drop us a note within a week of getting your Creative Box goods letting us know you need to return or exchange something and we will be glad to help you figure out a solution. Please just note all returned goods must be in their full packaging, and unused.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt out to receive messages from us we may add you to our database and send you newsletters that we consider useful to you. However, please let us know if you do not want to receive any such correspondence. At a later date if you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at creativebox.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices by sending them to an email address that you have notified to us. We will also sign you up to our regular mailing list so you can receive free prints and updates. You will be able to unsubscribe from these.